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Clinical Policies

Attendance

Due to the high demand for psychiatric services, if the patient misses the initial Psychiatric Intake  appointment without our clinic receiving at least 48 hours notice, it is likely that you will not be able to reschedule for 8 weeks.  

 

If two or more appointments are missed due to a less than 24 hour cancellation notice or no notice, your services may be terminated.

Due to our providers daily schedules, patients must arrive within 5 minutes of the scheduled appointment start time or the appointment will be marked as a no-show/late cancel (applicable fees will apply) and the appointment may need to be rescheduled. 

Late cancellations due to adverse weather may be excused depending on the discretion of your provider.

If you have not been seen by your provider for 6 or more months, a letter will be sent to the address on file asking you to schedule a follow-up appointment.  If you do not respond within 30 days, we will assume you no longer desire care from your provider and your services will be terminated.

Missed Appointment Fees

Missed Psychiatric Intake Appointment: $200 

Missed Psychiatric Follow-Up Appointment: $100

*Please note, if your account reflects an outstanding missed appointment fee, you may not be able to reschedule until the fee has been paid, or a payment plan has been established.

Controlled Substances

Our controlled substances policy states that anyone prescribed controlled substances must comply to a drug screen monthly or as deemed appropriate by your prescriber. 

 

Controlled substance medications will not be refilled if a drug screen returns inconsistent with the expected results. 

 

Patients agree to follow their prescriber's discretion in regards to dose changes or discontinuation of any controlled substances prescribed at any time.

In order to be prescribed Suboxone, you must have an AODA counselor that you meet with at least every other week.

Medication Refills

Please allow 72 hours for medications to be refilled.

 

Please contact your pharmacy for refills and they will contact us.

Payment

Payment is expected on the day services are received.  This applies to co-payments, payments towards deductibles or out of pocket payments.

You may be unable to see your prescriber if your balance is not paid in full, or a payment plan is set-up with our staff, prior to your next appointment.

Phone Calls

Our office staff checks the phones: 

          Monday - Fridays from 8 am - 4:30 pm

Please leave a voicemail and our office staff will return your call as soon as they are able to address the matter. 

 

Please note that our prescribers are not always onsite during the week.  If your prescriber needs to be contacted with your question on a day they are not in the office, there may be delay before you hear a response. 

 

Please only call about each matter once.  Calls are returned on a triage basis, meaning the most time sensitive calls will be returned first.  

Students and Interns

There are often students and interns working with our prescribers.

 

Please let our front staff know if you would prefer to not have them present during your appointment.

Telemedicine

Please check in at least 10 minutes prior to your appointment start time.

 

If you are waiting 10 minutes or longer past your scheduled appointment time, please call 608-713-9898 and select option 4 to notify the clinic staff.

Please know that if you have not entered the waiting room by 10 minutes following your scheduled appointment time, you will be considered a No Call No Show.

For Signing Clinic Consents:

You may receive an e-mail from Collaborative Solutions in Psychiatry via PandaDoc with a link to electronically sign our telemedicine consent form following your appointment.  Please sign this document as soon as you are able.  

 

Medication Consents: 

If any medication changes are made, a consent document will be sent via PandaDoc following your appointment and must be signed prior to medications being sent in by your provider. 

Other Consents:

If your provider requires any additional documents to be signed, they will be sent to you via PandaDoc following your appointment.

Texting Terms of Service

1. Collaborative Solutions in Psychiatry, SC (CSIP) offers access to messaging services via SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts (the “Program”).  Please read these terms of Service carefully before participating in the Program.  By opting into and participating in the Program, you are agreeing to these Terms and Conditions and these Terms of Service and Privacy Policy https://www.csipmadison.com/policies as well.  If you do not agree to these Terms of Service and Privacy Policy, you cannot participate in the Program.

 

Text alerts sent under the Program may include or be similar to: 

 

  1. Welcome messages,

  2. patient registration coordination, 

  3. paperwork notifications, 

  4. when CSIP needs to contact you about services it is coordinating for you,

  5. appointment scheduling and coordination of,

  6. financial billing and insurance coordination,

  7. other services that CSIP may offer.

 

2. When you opt-in to the service, we will send you an SMS message to confirm your signup. 

3. How often CSIP messages you will depend on your engagement with our clinic and your individual needs.

4. You can cancel the Program service at any time. Just text "STOP" to any of our messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

5. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you are experiencing issues with the Program you can reply with the keyword “HELP” for more assistance, or you can get help directly at 608-713-9898 or at moreinfo@csipmadison.com.

Notice of Privacy Practices
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