Clinical Policies

Attendance

Due to the high demand for psychiatric services, if the patient misses the initial Psychiatric Intake  appointment without our clinic receiving at least 48 hours notice, it is likely that you will not be able to reschedule for 8 weeks.  

 

If two or more appointments are missed due to a less than 24 hour cancellation notice or no notice, your services may be terminated.

If you arrive 10 or more minutes after your scheduled appointment time, you may need to reschedule and this will result in a late cancellation.

 Effective 9/1/22:

 

Due to our providers daily schedules, patients must arrive within 5 minutes of the scheduled appointment start time or the appointment will be marked as a no-show/late cancel (applicable fees will apply) and the appointment may need to be rescheduled. 

Late cancellations due to adverse weather may be excused depending on the discretion of your provider.

If you have not been seen by your provider for 6 or more months, a letter will be sent to the address on file asking you to schedule a follow-up appointment.  If you do not respond within 30 days, we will assume you no longer desire care from your provider and your services will be terminated.

Missed Appointment Fees

Missed Appointment: $50
 

*Effective 9/1/22: 

Missed Psychiatric Intake Appointment: $200 

Missed Psychiatric Follow-Up Appointment: $100

*Please note, if your account reflects an outstanding missed appointment fee, you may not be able to reschedule until the fee has been paid, or a payment plan has been established.

Controlled Substances

Our controlled substances policy states that anyone prescribed controlled substances must comply to a drug screen monthly or as deemed appropriate by your prescriber. 

 

Controlled substance medications will not be refilled if a drug screen returns inconsistent with the expected results. 

 

Patients agree to follow their prescriber's discretion in regards to dose changes or discontinuation of any controlled substances prescribed at any time.

In order to be prescribed Suboxone, you must have an AODA counselor that you meet with at least every other week.

Medication Refills

Please allow 72 hours for medications to be refilled.

 

Please contact your pharmacy for refills and they will contact us.

Payment

Payment is expected on the day services are received.  This applies to co-payments, payments towards deductibles or out of pocket payments.

You may be unable to see your prescriber if your balance is not paid in full, or a payment plan is set-up with our staff, prior to your next appointment.

Phone Calls

Our office staff checks the phones: 

          Monday - Fridays from 8 am - 4:30 pm

Please leave a voicemail and our office staff will return your call as soon as they are able to address the matter. 

 

Please note that our prescribers are not always onsite during the week.  If your prescriber needs to be contacted with your question on a day they are not in the office, there may be delay before you hear a response. 

 

Please only call about each matter once.  Calls are returned on a triage basis, meaning the most time sensitive calls will be returned first.  

Students and Interns

There are often students and interns working with our prescribers.

 

Please let our front staff know if you would prefer to not have them present during your appointment.

Telemedicine

Please check in at least 10 minutes prior to your appointment start time.

 

If you are waiting 10 minutes or longer past your scheduled appointment time, please call 608-713-9898 and select option 4 to notify the clinic staff.

Please know that if you have not entered the waiting room by 10 minutes following your scheduled appointment time, you will be considered a No Call No Show.

For Signing Clinic Consents:

You may receive an e-mail from Collaborative Solutions in Psychiatry via PandaDoc with a link to electronically sign our telemedicine consent form following your appointment.  Please sign this document as soon as you are able.  

 

Medication Consents: 

If any medication changes are made, a consent document will be sent via PandaDoc following your appointment and must be signed prior to medications being sent in by your provider. 

Other Consents:

If your provider requires any additional documents to be signed, they will be sent to you via PandaDoc following your appointment.

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